High Value Donors? Use Low Technology.

Alia and I are just back from BBCON, the annual gathering of users of the many digital fundraising platforms that operate under the Blackbaud banner. That got me thinking about technology and mid-level donors. Here’s my epiphany – the higher you go on the giving pyramid, the lower you want to go on the technology… Read more

The scariest thing around: Expert mind

Socrates said “The only true wisdom is in knowing you know nothing.” Buddhist teacher Chogyam Trungpa Rinpoche said, “In the beginner’s mind there are many possibilities, in the expert’s mind there are few.” Anonymous said, “Unless your name is Google, stop acting like you freaking know everything.” The gist of all this wisdom? Expert mind is scary.… Read more

A Horse Race Between Hope and Despair

On any given day, there’s some part of me that is ready to give up on the task of helping to fix our broken world. If you’re not in despair at least some of the time, I suspect you’re not paying attention. So in part to balance the scales in favor of hope, each year… Read more

Stand out copy

Every time you sit down to write, you have a chance to make an impression. Your emails to donors, your thank you notes, your receipts… they can all stand out. But only if they don’t sound like the same old same old. Is your copy up to snuff? Are you reflecting your unique brand personality… Read more

Why do you do what you do?

Forget fundraising for a second. Let’s talk about you. Why do you do what you do? What brought you into this line of work? Why do you keep logging on day after day? In our work, it’s easy to get cynical — to lose the vision we once had. We look at spreadsheets and powerpoint… Read more