The symptoms of “too many meetings” syndrome

Have you ever experienced “too many meetings syndrome?” The symptoms: Exhaustion due to back-to-back scheduling Straying attention span Anxiety over when you’ll get your real work done Confusion over who called this meeting and why Non profit staff are in too many meetings and it’s hurting productivity and impact. Every meeting you attend or lead… Read more

Chewy.com, I love your customer service

I get dog supplies from Chewy.com. I could order the same supplies through my Prime account at Amazon. I might even get them faster. But I wouldn’t get that Chewy.com customer service. When I ordered a dish that arrived broken, within 10 minutes of an email I sent, I received this notice: Hi Alia, I’m… Read more

Upend the drama triangle

Drama in the workplace is exhausting. And it’s one of the main reasons team initiatives falter. Work discussions are not just information exchanges. They are social exchanges, in which participants seek social goals, like acceptance, trust, status and power. Enter in the Drama Triangle — a framework created by psychotherapist Stephen Karpman. This simple tool… Read more

To Call Out Is Human: To Transcend Aggression is Divine

If the famous naturalist and broadcaster David Attenborough were to do field research in progressive circles, he might document in his curious tone, “The humans I witnessed sat behind their computer screens and typed with aggressive keystrokes. They appeared to be in an agitated state — their heart rates high and their sweat glands activated.”… Read more

Fun activity: Get some new perspective

You’re reading this blog post, which means you have some time to kill. Stop surfing the internet and do this fun activity instead. It will help you get some new perspective. (1) Go for a walk around your block. (2) Walk more slowly than you usually do. (3) Try to notice 3 things that you… Read more

Why don’t we teach philanthropy to our children?

“Philanthropy” is usually an adult word. But why? Why don’t more families teach what it means to be charitable to school-aged children? Yes – kids might absorb the concept through places of worship, or by seeing direct mail appeals in the mail pile. But what else can we do? A friend of mine shared this… Read more

What happens behind closed doors…

“We’re rethinking what membership means,” He said. “Oh, have you asked your members?” “Ask our members,” he wondered aloud. “Yes – they probably have opinions about membership.” I just had this conversation. Really. This smart professional was re-imagining membership behind closed doors — with staff and a few board members. Asking members about their attitudes… Read more