how to manage angry peoplePosted on September 16, 2006 by Mark Rovner Leave a Comment In my experience, email lends itself to miscommunication more than any other communications channel. Your tongue in cheek remark can be perceived as a callous insult. Your clever little aside might be perceived as an inappropriate come-on. Seth offers some extremely useful tips for dealing with a pissed off customer (read, donor). I would add that following these rules is doubly important if the transaction is occurring via email.