how to manage angry peoplePosted on September 16, 2006 by Mark Rovner In my experience, email lends itself to miscommunication more than any other communications channel. Your tongue in cheek remark can be perceived as a callous insult. Your clever little aside might be perceived as an inappropriate come-on. Seth offers some extremely useful tips for dealing with a pissed off customer (read, donor). I would add that following these rules is doubly important if the transaction is occurring via email.