I get dog supplies from Chewy.com. I could order the same supplies through my Prime account at Amazon. I might even get them faster. But I wouldn’t get that Chewy.com customer service.
When I ordered a dish that arrived broken, within 10 minutes of an email I sent, I received this notice:
I’m so sorry your package arrived like that–that’s not the Chewy norm. I’ve processed a replacement for the Ethical Pet Stoneware Crock Pet Dish, 9.5-inch which will ship out today and will reach you within 2-3 shipping days (excluding Sunday and Monday).
We’re always here to lend a helping paw.