Mars and I got trapped in Oakland in the JetBlue post ice-storm madness.  First of all I love JetBlue in general because they keep their brand promise 99% of the time.

But this past week they screwed up — big time.  And this is the remarkable part: they are not trying to spin themselves out of trouble.  Refreshing and inspiring.

Plus which, what are you gonna do — fly United????

Leadership